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Terms Policy

By accessing or using the Services in any manner, including but not limited to by visiting the Site, you hereby expressly acknowledge that you have read and understand this Agreement and agree to be bound by the terms and conditions stated herein, and represent and warrant that you have the right, authority and capacity to enter into this Agreement and abide by the terms and conditions of this Agreement, are legally entitled to enter into this Agreement, and not prohibited by law from accessing or using the Services, whether or not you are a registered user of the Services. Reserve may modify or amend this Agreement at any time, effective when published on or through the Services. You are responsible for regularly reviewing this Agreement. Your continued use of the Services after any such modifications or amendments constitutes your agreement to continue to be bound by this Agreement as modified or amended.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THIS AGREEMENT CONTAINS A MANDATORY INDIVIDUAL ARBITRATION AND CLASS/ACTION JURY TRIAL WAIVER PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.

Eligibility. If you reside in a jurisdiction that restricts use of the Services or the ability to enter into agreements because of age, you must abide by such age limits and not use the Services. By using and accessing the Services, you represent and warrant that you are at least 18 years old or, if you are under the age of 18, that you are using the Services under the supervision of an adult who is at least 18 years of age, in which case the adult is deemed the user of the Services. Without limiting the foregoing, the Services are not available to persons under the age of 13 and if you are under the age of 13, you may not use the Services under any circumstances or for any reason. The Services are offered only for your personal, non-commercial use, and not for the benefit of any third party. Reserve may, in its sole discretion, refuse to offer the Services to any person or entity or change the eligibility requirements for the Services at any time.

SMS and Text Messages From Reserve. By providing us with your mobile phone number when you sign up for the Services. you are expressly opting-in to receive SMS and text messages from us relating to the Services. For example, we may send you SMS or text messages about your reservation requests you make through the Services. You acknowledge that messaging and data rates may apply depending on your mobile phone service provider and that you are solely responsible for paying for any such SMS text messaging fees. 

Reservations. One feature of the Services is to assist you with securing a reservation at participating third party restaurants (each, a “Restaurant.”). When you request a reservation at a Restaurant, the reservation is not confirmed until you receive a confirmation on or through the Services. Once confirmed, you agree to honor the reservation by arriving on time and by paying for a meal. You also agree not to resell any reservations made through the Services. If you need to modify a confirmed reservation, please email us at support@reserve.com or respond to the SMS text messages from Reserve at any time. We will work with the Restaurant to make the requested modification(s); however, please note that Restaurants cannot always accommodate modifications and all modification requests are subject to availability and confirmation by the Restaurant. By providing your email address and mobile phone number during the account registration process, you are consenting to receive communications (including SMS text messages) from Reserve at that email address and mobile phone number, including but not limited to communications about reservation requests and modifications to reservations.

Cancellations and Missed Reservations. You may cancel a pending reservation request that has not yet been confirmed at any time without penalty. Once your reservation is confirmed, however, the Restaurant is setting aside a table especially for you and you agree to honor the reservation by arriving at the Restaurant on time and paying for a meal. Although we understand that plans change, if you cannot honor a confirmed reservation, you must cancel that reservation through the Services at least four (2) hours before the start time. 

Links to Third Party Websites. The Services may contain links to other websites on the Internet operated by third parties not affiliated with Reserve. Such links are provided for users’ reference only and Reserve does not control such third parties or websites and is not responsible or liable for their content, services, functions, accuracy, legality, appropriateness or any other aspect of such websites. When you access such websites, you do so at your own risk. The inclusion of any such link does not imply Reserve’s endorsement of the material on such websites or any association between Reserve and their operators. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such website or resource.

PROVICY POLICY

This Privacy Policy explains how Reserve collects, uses, shares and protects information when you use, access and interact with our services (the "Services"), including, without limitation, through our websites or other online services. This Privacy Policy applies to consumer users and by using, accessing, or interacting with the Services, you are consenting to be bound by the terms of this Privacy Policy.

INFORMATION WE COLLECT

By providing us with your email address you expressly consent to receive emails from us relating to the Services, however you may opt out of certain promotional or other email messages by following the instructions contained within the emails we send to you


In addition, by providing us with your mobile phone number when you create an account for the Services, you are expressly opting-in to receive SMS text messages from us relating to the Services and acknowledge that messaging and data rates may apply depending on your mobile phone service provider.

Request and Reservation Information

When you use the Services to request and book reservations at Restaurants we may also collect and store information related to such requests and reservations including, your phone number, your email, information related to completed reservations, and information Restaurants provide to us when you interact with through the Services. By providing us with your email address when you make a reservation via Reserve, you expressly consent to receive emails from us relating to the Services.

In addition, by providing us with your mobile phone number when you make a reservation via Reserve, you are expressly opting-in to receive SMS text messages from us relating to your reservation and acknowledge that messaging and data rates may apply depending on your mobile phone service provider.

How We Use Your Information

Our primary goal in collecting the types of information described above is to allow us to provide and improve upon the Services and to offer you an enhanced and personalized experience when using the Services. For example, we may Reservation Information to:

  • Request, confirm, change or cancel reservations on your behalf at Restaurants
    you've selected through the Services
  • Send you information about requested, confirmed, changed, completed or
    cancelled reservations at a Restaurant you've selected through the Services,
    including summary receipts
  • Provide you with loyalty rewards, other promotions, and other Reserve products
    and services
  • Send you other information relating to the Services, including technical notices,
    updates, security alerts, support and administrative messages

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